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Skip Hire Terms of Business

  1. Containers must not be moved once they have been delivered to your location.
  2. Only approved items may be placed in the container as outlined on our skip details. If your skip if found to contain any item(s) which are not permitted, a charge for disposal of each item will be applied in addition to a £60+VAT administrative fee which shall be due for payment immediately.
  3. Explicitly excluded items include fridges, freezers, tyres, TVs, computer monitors, batteries, asbestos, food/medical items, artificial grass, carpet, corrugated fibre cement roofing sheets, wet waste (including clay), man-made slate/tiles, mattresses or any hazardous materials (glass, plasterboard, any wood from a pre 2007 building as part of the RPS-250 withdrawal, railway sleepers, telegraph poles or items which in our opinion may contain a hazardous substance such as asbestos). A general guide is available here. Restricted items found during disposal of your waste will incur an additional charge per item from £50-150+VAT depending on the item. If you are unsure, please contact us before placing the item in your skip. A charge for upholstered furniture items which may contain Persistent organic pollutants (POPs) may incur an additional charge.
  4. Any skips contaminated with plasterboard will no longer charged as a flat fee and instead will be charged on a haulage and tonnage rate for the disposal. This is in addition to a contamination and sorting fee from £250+VAT. Haulage fees vary by postcode from £150+VAT to £250+VAT and tonnage fees vary from £120+VAT to £220+VAT per tonne and will be subject to pricing at the current rate.
  5. Weight restrictions apply on any skips 6 yards or larger which are not suitable for extra heavy loads including soil, rubble, concrete or hardcore and will be rejected if in breach of this condition and will incur a wasted journey charge of £85+VAT to £110+VAT. Densely packed skips of 6 yards or higher may be too heavy to pick up. In this case, excess waste will then need to be removed from the skip.
  6. Any container which requires being placed on a public highway requires a skip permit. Permits are applied for through us, via your local council. They are an additional (non-refundable) charge and the approved placement location is not guaranteed. You must not place an order for a skip prior to making payment in advance for the permit and receiving direct instruction from us to proceed to book.
  7. If a container cannot be delivered or collected due to a missing permit or insufficient access to the delivery location will incur an administration fee of £85+VAT to £110+VAT. Any imagery supplied or requested of the delivery location does not guarantee suitable access and will incur a wasted journey charge of £85+VAT to £110+VAT if we are unable to deliver or collect the skip. The driver’s decision is final as to whether the skip can be delivered or collected legally and safely at the desired location.
  8. Reliable Skip Limited shall not be held liable for any penalties, charges or other liabilities as a result of the customer failing to comply with the Highways Act 1971 or any local council restrictions related to the hire. The customer shall be liable for these charges plus a £25+VAT administration fee.
  9. Reliable Skip Limited reserves the right to request any supporting documentation in relation to council permits and suspended parking bay authorisations.
  10. The responsibility of maintaining an active skip hire permit and/or parking bay suspension, where required, is the responsibility of the customer at all times and is non-refundable once applied for.
  11. In a situation where it is required for ours or our supplier vehicles to leave a public road and enter private property to deliver or collect a container, the customer is responsible for any claims, damages or expenses to the vehicle(s), private property and/or container(s) which may be sustained whilst on the property. The customer accepts full responsibility for ensuring that there is sufficient space to deliver and collect the skip on private property and the grounds/driveway are suitable to sustain the weight of a very heavy lorry (including vehicle support struts).
  12. Additionally, the property of customers or third parties or personal injury to the customer or any third parties and customer indemnifies us and our suppliers against all claims, demands and costs however this arises.
  13. Customers are liable for any loss or damage incurred to the containers or private property whilst on hire to them, regardless of cause, with the exception of general wear and tear and gross negligence.
  14. The customer shall also fully indemnify Reliable Skip Limited in respect of any claims for injury to persons or property arising out of the use or delivery/collection of the containers whilst on hire to them, however caused.
  15. Customers must adhere to the Highways Authority codes, in particular the provision of lamps and traffic codes if containers are sited in a location which poses a risk or is likely to be a contributing cause to any damage or injury to third parties during the hours of darkness.
  16. If Reliable Skip is made aware that the customer may not be in compliance with the terms and conditions, we reserve the right to remove the container immediately, without notice or refund.
  17. Cancellations within 48 hours of your chosen delivery date are non-refundable under any circumstances. Cancellations outside of 48 hours will incur a £20+VAT administrative charge.
  18. The customer acknowledges that the delivery and collection of skips are not guaranteed and are subject to various factors that may impact the timely performance of the service, and therefore, the customer agrees to hold Reliable Skip and it’s suppliers harmless and indemnify us against any claims, demands, liabilities, or expenses arising from such failure to deliver or collect a skip.
  19. Collection dates are not supplied with a specific time slot and the date will be the earliest point at which we endeavour to collect the skip. Collection dates are not guaranteed. Failure to collect a skip on or after your chosen collection date will incur a wasted journey charge of between £85+VAT to £110+VAT.
  20. Extensions to hire periods and/or changes to pre-booked delivery or collection dates are subject to availability and are not guaranteed. Requests must be a minimum of 1 working day’s notice (Monday to Friday). Collections and/or changes to pre-booked collection dates outside of working hours (during weekends, outside of working hours, Christmas closure period or bank holidays) pre-booked for the next working day may incur a Cancellation Charge of £85+VAT to £110+VAT. An additional charge of £35-50+VAT per week, depending on the size will be applied. During busy periods, it may not be possible to offer an extension or change of your collection date. This does not affect the price or entitle you to a refund. Any requests to change the collection or delivery date are not accepted or confirmed until we have sent you confirmation in writing, via email.
  21. Any skips which are unable to be collected for any reason (eg. blocked access, overloaded or an extension beyond the pre-paid hire period) will be charged an additional hire fee of £25-50+VAT per week depending on the skip size.
  22. If the Container is delivered and upon inspection by the Customer within 24 hours of delivery, appears to be weakened or heavily damaged, the Customer must contact the Reliable Skip and provide a photograph via email. If the skip is deemed by Reliable Skip to be damaged beyond safe use, the Container will be replaced free of charge as soon as possible. The original Container must remain empty to be eligible for a replacement. This does not entitle you to a refund.
  23. Containers 15 yards or larger will be subject to a minimum £1000 holding deposit to cover any additional charges for restricted items. This charge will be collected on or prior to delivery of the container and refunded after the container has been collected.
  24. Customers are responsible for ensuring that the skip remains secure and are responsible for any items placed in the skip.
  25. All skips must be a level load and not filled higher than the height of the skip. Overloaded skips will incur a wasted journey charge of £85+VAT to £110+VAT depending on the location.
  26. Any requests to change the size of the skip after placing an order are not eligible for any discount codes.
  27. Images on our website of skip containers are for illustrative purposes only and skip measurements provided are approximate. Shapes and styles of containers may vary, however the cubic volume (yards) of waste which can be placed in the container will be as purchased.
  28. Wait and load services are subject to availability. Up to 15-45 minutes is included free of charge depending on your area and is billable in one hour blocks of £60+VAT per hour. For example, if the driver is waiting for 30 minutes after the free period, a 1 hour block would be charged.

Man & Van Waste Removal Service

1. Agreement Acceptance
1.1 By engaging with Reliable Skip for the Man & Van Waste Removal Service, you acknowledge and agree to the terms outlined herein, forming the exclusive basis for our service provision.

2. Quotations and Service Execution
2.1 All quotations provided by Reliable Skip are to be considered as rough estimates only. The final decision regarding the volume and types of waste that can be included within the initially paid amount rests with the personnel collecting the waste on the day of service.
2.2 The possibility of collecting additional waste beyond the initially estimated amount is subject to the available space and weight capacity of the collection vehicle. Such additional waste will be subject to a separate quotation provided on-site and will incur additional costs accordingly.

3. Cancellation Policy
3.1 Cancellations made more than 48 hours prior to the scheduled collection date will incur a cancellation fee of £20 plus VAT.
3.2 Cancellations made within 48 hours of the scheduled collection date are non-refundable and will result in the forfeiture of the full payment.

4. Failed Collection Charges
4.1 A failed collection fee ranging from £60 to £80 plus VAT will be applied in cases where collection cannot be completed due to reasons including, but not limited to: inability to contact the customer upon arrival, blocked access to the collection site (whether due to the actions of third parties or otherwise), inability to safely and legally park the collection vehicle, insufficient access to the property for waste pick-up, presence of restricted items not agreed upon for collection, or waste that is hazardous or not as described at the time of order.

5. Weight and Size Limitations
5.1 The collection service is subject to limitations based on both the size and weight of the waste. It is acknowledged by the customer that waste, especially when wet, can be significantly heavier than it appears. The final judgement regarding the weight and size of the waste lies with the driver, and this judgement is deemed final.

6. Restricted and Additional Charge Items
6.1 Items that are strictly prohibited from collection include, but are not limited to: Asbestos, Medical Waste, pre-2007 treated wood, railway sleepers, liquid chemicals or solvents, paint tins (unless completely empty), gas canisters (including fire extinguishers), raw meat, fuels, and any items deemed potentially hazardous or in our opinion could contain materials such as asbestos (e.g., corrugated fibre cement roofing sheets, man-made roofing slates/tiles).
6.2 Additional charges will apply for the collection of certain items at the current rate, including but not limited to: fridge/freezers, tyres/rubber products, mattresses, upholstered furniture (such as sofas, office chairs, pillows/cushions, futons), TV/monitors, batteries, and fluorescent bulbs.

7. Electronic Waste Consignment Note
7.1 Waste collected from companies that include any small electrical items require a consignment note for each load. The provision of a consignment note will incur an additional charge of £35 plus VAT.

8. Photographic Estimates
8.1 Estimates provided based on photographs supplied by the customer are intended for rough guidance only and do not guarantee that all of the waste depicted can be collected for the price paid. The final assessment and decision regarding the scope of waste collection rest with the collection personnel on-site.

9. Liability and Damage Claims
9.1 The Customer agrees to indemnify Reliable Skip Limited against any damages incurred during the collection process, except in cases of gross negligence by Reliable Skip Limited or its subcontracted third-party waste collectors. In instances of gross negligence, the liability for damages will rest solely with the party found to be grossly negligent.
9.2 Any claims for damage must be substantiated with evidence and reported via email within 24 hours of the collection. Damages incurred during waste movement on private property, resulting from human error or accidents, are considered part of the inherent risks of waste removal and do not constitute gross negligence. All claims for such damages must be directed towards the third-party collector responsible for the service and contact details shall be supplied via Reliable Skip Limited.

10. Service Timing and Accessibility
10.1 Collection times are estimates only and are not guaranteed. We endeavour to adhere to these times; however, delays can occur due to external factors such as traffic or previous job overruns. Such delays do not entitle the customer to a refund or compensation.
10.2 Customers agree to provide clear and safe access for waste removal. Any special circumstances or potential obstacles must be communicated prior to the service. Failure to do so may result in additional charges or a wasted journey fee.

11. Consequential Costs
11.1 Reliable Skip is not liable for any consequential costs incurred by the customer due to delays or failed collections.

12. Payment Terms
12.1 All prices and fees mentioned herein are subject to the addition of Value Added Tax (VAT) at the prevailing rate.

13. Governing Law
13.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Authority and Indemnification for Waste Collection
14.1 The customer confirms they have the full authority for the waste to be collected and disposed of by Reliable Skip Limited. The customer agrees to indemnify Reliable Skip Limited and its subcontracted third-party waste collectors against any costs, expenses, or liabilities they suffer or incur as a result of any claim by a third party arising from the customer not having the necessary authority for the waste to be cleared.

15. Severability
15.1 If any provision or part-provision of these terms and conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these terms and conditions.

16. Waiver
16.1 No waiver by Reliable Skip Limited of any breach of these terms and conditions by the customer shall be considered as a waiver of any subsequent breach of the same or any other provision.

17. Variation
17.1 Any variation to these terms and conditions, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by an authorised representative of Reliable Skip Limited.

18. Communication
18.1 All communications relating to these terms and conditions should be sent to Reliable Skip Limited at the email provided at the time of booking. Notices sent by the customer to Reliable Skip Limited will be deemed received 24 hours after an email is sent and receipt confirmed.

These terms and conditions set forth the entire agreement and understanding between the customer and Reliable Skip Limited relating to the Man & Van Waste Removal Service, superseding all previous agreements, arrangements, and understandings between the parties relating to that service.

General Website Terms of Use

1. Terms
By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Reliable Skip’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Reliable Skip’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Reliable Skip at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on Reliable Skip’s website are provided on an ‘as is’ basis. Reliable makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Reliable Skip does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall Reliable Skip or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Reliable Skip’s website, even if Reliable Skip or a Reliable Skip authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials
The materials appearing on Reliable Skip’s website could include technical, typographical, or photographic errors. Reliable Skip does not warrant that any of the materials on its website are accurate, complete or current. Reliable Skip may make changes to the materials contained on its website at any time without notice. However Reliable Skip does not make any commitment to update the materials. Images are for illustrative purposes only.

6. Links
Reliable Skip has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Reliable Skip of the site. Use of any such linked website is at the user’s own risk.

7. Modifications
Reliable Skip may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that country or location.